Best Practices
Recommended practices for using Ticky effectively.
Server Setup
Organize Categories
- Use clear, descriptive category names
- Add emojis for visual identification
- Group related categories together
- Set up closed categories for organization
Configure Permissions
- Set up admin roles properly
- Use panel-specific admin roles when needed
- Configure ping roles for notifications
- Review permissions regularly
Panel Management
Panel Design
- Keep titles concise and clear
- Write descriptive panel descriptions
- Use confirmation modals for important tickets
- Enable reason modals for better tracking
Panel Placement
- Place panels in dedicated channels
- Use separate channels for different ticket types
- Pin panel messages for visibility
- Keep panels updated and relevant
Ticket Management
Ticket Creation
- Test panels before sending to channels
- Monitor ticket creation rates
- Set up rate limiting if needed
- Use categories to organize tickets
Ticket Handling
- Respond to tickets promptly
- Use the claim feature for assignment
- Add relevant team members when needed
- Keep ticket channels organized
Ticket Closure
- Always provide a reason when closing
- Generate transcripts before deletion
- Archive old tickets regularly
- Review closed tickets for patterns
Dashboard Usage
Organization
- Use the overview page for quick insights
- Filter tickets by status and category
- Review statistics regularly
- Keep settings organized
Settings
- Configure logging channels properly
- Set up admin roles correctly
- Customize bot appearance
- Review settings periodically
Security
Permissions
- Follow principle of least privilege
- Regularly review admin roles
- Monitor permission changes
- Use role-based access control
Data Protection
- Generate transcripts before deletion
- Archive important tickets
- Review logging regularly
- Keep backups of important data
Performance
Optimization
- Limit number of active panels
- Archive old tickets regularly
- Monitor bot performance
- Optimize category settings
Monitoring
- Review ticket statistics
- Monitor bot uptime
- Check error logs regularly
- Track user feedback
Communication
User Experience
- Provide clear instructions
- Use helpful error messages
- Keep responses professional
- Set expectations clearly
Documentation
- Document your setup
- Keep configuration notes
- Share knowledge with team
- Update documentation regularly
Maintenance
Regular Tasks
- Review and archive old tickets
- Update panel descriptions
- Check for bot updates
- Review and optimize settings
Monitoring
- Monitor ticket creation rates
- Track response times
- Review user feedback
- Check system health
Tips
- Start Simple: Begin with basic setup and add complexity gradually
- Test First: Always test changes in a test server
- Document: Keep notes on your configuration
- Monitor: Regularly check statistics and logs
- Iterate: Continuously improve based on usage patterns