Guides & Tutorials

Comprehensive guides to help you get the most out of Ticky.

Getting Started

• Installation Guide - Set up Ticky on your server
• Quick Start - Get up and running in minutes

Configuration

• Configuration Guide - Detailed configuration options
• Best Practices - Recommended setup and usage

Troubleshooting

• Troubleshooting Guide - Common issues and solutions
• FAQ - Frequently asked questions

Use Cases

Support Server

Set up a professional support ticket system:

1. Create categories for different support types
2. Set up panels in your support channel
3. Configure admin roles and ping roles
4. Set up logging for ticket tracking

Application System

Create an application form:

1. Create a panel with type “FORM”
2. Add custom questions
3. Configure approval workflow
4. Set up notification channels

Staff Management

Organize staff applications and management:

1. Create application categories
2. Set up review process
3. Configure permissions
4. Track application status

Tips & Tricks

Organizing Categories

• Use clear, descriptive names
• Add emojis for visual identification
• Set up closed categories for organization
• Configure ping roles for quick notifications

Panel Best Practices

• Keep panel descriptions concise
• Use confirmation modals for important tickets
• Enable reason modals for better tracking
• Test panels before sending to channels

Ticket Management

• Use the claim feature for ticket assignment
• Generate transcripts before closing
• Set up proper logging channels
• Regularly archive old tickets

Need More Help?

• Check the Troubleshooting Guide
• Review Best Practices
• Visit our FAQ