Bot Features
Comprehensive overview of Ticky bot features.
Core Features
Ticket System
- Button Panels: Create tickets via interactive buttons
- Slash Commands: Create tickets via commands
- Multiple Categories: Organize tickets by type
- Custom Messages: Customize opening and closing messages
- Auto Channel Management: Automatic channel creation and management
Ticket Management
- Close/Reopen: Easy ticket status management
- Delete: Permanent ticket deletion
- Claim: Assign tickets to staff members
- Rename: Customize ticket channel names
- Add/Remove Users: Manage ticket access
Transcripts
- HTML Transcripts: Generate conversation transcripts
- Download: Download transcripts before deletion
- Archive: Store transcripts for records
Logging
- Event Logging: Log all ticket events
- Custom Log Channel: Configure logging channel
- Detailed Logs: Comprehensive event information
- User Tracking: Track who performed actions
Advanced Features
Customization
- Custom Embeds: Fully customizable ticket embeds
- Custom Colors: Set embed colors
- Custom Images: Add images to embeds
- Custom Messages: Customize all messages
Permissions
- Role-Based Access: Configure admin roles
- Panel Permissions: Set panel-specific permissions
- Ticket Permissions: Control ticket access
- Command Permissions: Restrict command usage
Categories
- Multiple Categories: Create unlimited categories
- Category-Specific Settings: Different settings per category
- Ping Roles: Notify roles when tickets created
- Closed Categories: Organize closed tickets
Forms
- Application Forms: Create custom forms
- Custom Questions: Add your own questions
- Form Answers: View answers in ticket embed
- Form Validation: Validate form submissions
Modals
Confirmation Modal
Ask users to confirm before creating tickets:
- Enable/disable per panel
- Custom confirmation message
- Prevents accidental ticket creation
Reason Modal
Collect reasons when creating tickets:
- Enable/disable per panel
- Custom reason prompt
- Reason included in ticket embed
- Mutually exclusive with confirmation modal
Integration
Dashboard Integration
- Web Dashboard: Full web interface
- Real-Time Updates: Live ticket updates
- Multi-Server: Manage multiple servers
- Analytics: View statistics and trends
Security
Authentication
- Discord OAuth: Secure authentication
- Session Management: Secure sessions
- Permission Checks: Verify permissions
Data Protection
- Secure Storage: Encrypted data storage
- Access Control: Role-based access
- Audit Logs: Track all actions
Performance
Optimization
- Fast Response Times: Optimized for speed
- Efficient Database: Optimized queries
- Caching: Smart caching system
- Rate Limiting: Prevent abuse
Scalability
- Multi-Server: Support unlimited servers
- High Concurrency: Handle many tickets
- Efficient Processing: Optimized operations