Dashboard Guide

The Ticky Dashboard is a web-based control panel for managing your Discord server’s ticket system.

Overview

Access the dashboard at tickybot.com/dashboard

The dashboard provides:

  • Server Management: Manage multiple Discord servers
  • Panel Creation: Create and customize ticket panels
  • Category Management: Organize tickets by category
  • Ticket Viewing: View and manage all tickets
  • Settings: Configure bot behavior and appearance
  • Analytics: View ticket statistics and trends

Getting Started

  1. Log In: Use Discord OAuth to log in
  2. Select Server: Choose a server from your list
  3. Navigate: Use the sidebar to access different sections

Main Sections

Overview

The overview page shows:

  • Total tickets
  • Open/closed ticket counts
  • Recent tickets
  • Statistics charts
  • Activity trends

Panels

Create and manage ticket panels:

  • Create Panel: Set up new ticket creation buttons
  • Edit Panel: Modify existing panels
  • Delete Panel: Remove panels
  • Send Panel: Send panels to Discord channels

Categories

Organize tickets by category:

  • Create Category: Define ticket types
  • Configure Messages: Set opening/closing messages
  • Set Permissions: Configure who can use categories
  • Ping Roles: Set roles to ping when tickets are created

Tickets

View and manage tickets:

  • Filter Tickets: By status, category, or date
  • View Details: See ticket information and members
  • Close/Reopen: Manage ticket status
  • View Transcripts: Access conversation transcripts

Settings

Configure your server:

  • General Settings: Basic configuration
  • Logging: Set up logging channels
  • Admin Roles: Configure admin permissions
  • Bot Profile: Customize bot appearance

Modules

Extend functionality with powerful modules:

  • Points System: Award points and track performance
  • Auto-Close: Automatically close inactive tickets
  • Auto-Responder: Respond to keywords automatically
  • AI Assistant: Intelligent AI-powered support

See the Modules Guide for detailed information.

Features

Multi-Server Support

Manage multiple Discord servers from one dashboard account.

Real-Time Updates

Dashboard updates in real-time as tickets are created and modified.

Customization

  • Custom embeds
  • Custom messages
  • Custom colors and images
  • Custom categories

Next Steps