Quick Start Guide

Get up and running with Ticky in minutes!

1. Invite the Bot

First, invite Ticky to your Discord server:

https://discord.com/api/oauth2/authorize?client_id=1439880712785232005&permissions=8&scope=bot

2. Access the Dashboard

  1. Visit tickybot.com/dashboard
  2. Log in with your Discord account
  3. Select your server from the list

3. Create a Panel

Panels are the buttons users click to create tickets.

Basic Panel Setup

  1. Go to Panels in the sidebar
  2. Click Create Panel
  3. Fill in the details:
    • Title: “Create Support Ticket”
    • Description: “Click to open a support ticket”
    • Channel: Select where to send the panel
  4. Click Create

Advanced Options

  • Categories: Organize tickets by type
  • Confirmation Modal: Ask users to confirm before creating ticket
  • Reason Modal: Collect a reason when creating ticket
  • Form: Create application forms with custom questions

4. Create a Category (Optional)

Categories help organize different types of tickets:

  1. Go to Categories
  2. Click Create Category
  3. Configure:
    • Name and emoji
    • Opening/closing messages
    • Ping roles
    • Closed category (where closed tickets go)

5. Test It Out

  1. Go to the channel where you sent the panel
  2. Click the button on the panel message
  3. A new ticket channel should be created!

Common Tasks

Adding Users to Tickets

Use the /add command in a ticket channel:

/add @username

Closing Tickets

Click the Close button in the ticket channel, or use:

/close [reason]

Viewing Tickets

All tickets are visible in the dashboard under Tickets.

Next Steps