Dashboard Getting Started

Learn how to use the Ticky Dashboard to manage your Discord server’s ticket system.

First Steps

1. Log In

  1. Visit tickybot.com/dashboard
  2. Click “Login with Discord”
  3. Authorize the application
  4. You’ll be redirected to the dashboard

2. Select Your Server

  1. You’ll see a list of servers where you have admin permissions
  2. Click on a server to access its dashboard
  3. If a server doesn’t appear, ensure:
    • The bot is in the server
    • You have admin permissions
    • The bot has been properly configured

3. Explore the Dashboard

The dashboard is organized into sections:

  • Overview: Statistics and recent activity
  • Panels: Create and manage ticket panels
  • Categories: Organize tickets by type
  • Tickets: View and manage all tickets
  • Settings: Configure bot behavior

Creating Your First Panel

  1. Navigate to Panels in the sidebar
  2. Click Create Panel
  3. Fill in the basic information:
    • Title: “Create Support Ticket”
    • Description: Brief description of what the ticket is for
    • Channel: Select where to send the panel
  4. Click Create
  5. The panel will be sent to the selected channel

Setting Up Categories

Categories help organize different types of tickets:

  1. Go to Categories
  2. Click Create Category
  3. Configure:
    • Name: “Support”, “Applications”, etc.
    • Emoji: Visual identifier
    • Description: What this category is for
  4. Set up opening and closing messages
  5. Configure ping roles (optional)
  6. Save the category

Managing Tickets

Viewing Tickets

  1. Go to Tickets in the sidebar
  2. Use filters to find specific tickets:
    • By status (Open, Closed, Archived)
    • By category
    • By date range
  3. Click on a ticket to view details

Ticket Actions

From the ticket details page, you can:

  • Close: Close the ticket
  • Reopen: Reopen a closed ticket
  • Delete: Permanently delete a ticket
  • View Transcript: See the conversation history
  • Add Members: Add users to the ticket

Configuring Settings

General Settings

  1. Go to Settings → General
  2. Configure:
    • Server name and icon
    • Default settings
    • Basic preferences

Logging

  1. Go to Settings → Logging
  2. Select a channel for logs
  3. Choose which events to log:
    • Ticket Created
    • Ticket Closed
    • Ticket Deleted
    • User Added/Removed
    • And more…

Admin Roles

  1. Go to Settings → Admin Roles
  2. Add Discord roles that should have admin permissions
  3. These roles can:
    • Manage all tickets
    • Configure settings
    • Access all dashboard features

Tips

  • Start Simple: Begin with basic panels and add complexity later
  • Test First: Always test panels in a test channel first
  • Organize: Use categories to keep tickets organized
  • Monitor: Check the overview page regularly for insights

Next Steps