Category Management

Learn how to create and manage ticket categories in the Ticky Dashboard.

What are Categories?

Categories help organize different types of tickets. You can create categories for:

  • Support tickets
  • Application forms
  • Bug reports
  • Feature requests
  • And more…

Creating a Category

Basic Category Setup

  1. Go to Categories in the dashboard
  2. Click Create Category
  3. Fill in the details:
    • Name: Category name (e.g., “Support”, “Applications”)
    • Emoji: Visual identifier for the category
    • Description: What this category is for
  4. Click Create

Category Settings

Configure your category:

  • Opening Message: Customize the message sent when a ticket opens
  • Closing Message: Customize the message sent when a ticket closes
  • Ping Roles: Roles to mention when tickets are created
  • Closed Category: Set a category where closed tickets are moved

Managing Categories

Editing Categories

  1. Go to Categories
  2. Click on a category to edit
  3. Modify settings as needed
  4. Click Save

Deleting Categories

  1. Go to Categories
  2. Click on a category
  3. Click Delete
  4. Confirm deletion

Note: Deleting a category doesn’t delete existing tickets.

Category Features

Opening Messages

Customize the message sent when a ticket opens:

  • Use placeholders: {number}, {category}, {username}
  • Custom embed colors and images
  • Add custom footer text

Closing Messages

Customize the message sent when a ticket closes:

  • Similar placeholders as opening message
  • Custom embed styling
  • Optional closing image

Ping Roles

Set roles to mention when tickets are created:

  1. Add role IDs to ping roles list
  2. These roles will be pinged in new tickets
  3. Useful for notifying support staff

Closed Categories

Organize closed tickets:

  1. Create a “Closed Tickets” category in Discord
  2. Set it as the closed category
  3. Closed tickets will be moved there automatically

Best Practices

  • Use clear, descriptive category names
  • Add emojis for visual identification
  • Set up closed categories for organization
  • Configure ping roles for quick notifications

Next Steps