Panel Management

Learn how to create and manage ticket panels in the Ticky Dashboard.

What are Panels?

Panels are interactive messages with buttons that users click to create tickets. They’re sent to Discord channels and provide an easy way for users to open support tickets.

Creating a Panel

Basic Panel

  1. Go to Panels in the dashboard
  2. Click Create Panel
  3. Fill in the required fields:
    • Title: Button label (e.g., “Create Support Ticket”)
    • Description: Text shown in the panel embed
    • Channel: Where to send the panel
  4. Click Create

Advanced Options

When creating a panel, you can configure:

  • Categories: Link to specific ticket categories
  • Confirmation Modal: Ask users to confirm before creating ticket
  • Reason Modal: Collect a reason when creating ticket
  • Form: Create application forms with custom questions
  • Custom Embed: Customize colors, images, and text

Panel Types

Standard Panel

A regular button that creates a ticket when clicked.

Use Cases:

  • General support tickets
  • Quick ticket creation
  • Simple ticket systems

Form Panel

Creates an application form with custom questions.

Use Cases:

  • Staff applications
  • Detailed submissions
  • Multi-step processes

Panel Configuration

Embed Customization

Customize the panel’s appearance:

  • Title: Panel embed title
  • Description: Panel embed description
  • Color: Embed color (hex code)
  • Image: Embed image URL
  • Footer: Custom footer text

Confirmation Modal

Ask users to confirm before creating a ticket:

  1. Enable “Confirmation Required”
  2. Set confirmation message
  3. Users will see a modal before ticket creation

Reason Modal

Collect a reason when creating a ticket:

  1. Enable “Reason Required”
  2. Set reason prompt message
  3. Reason will be included in the ticket embed

Note: Confirmation and Reason modals are mutually exclusive.

Category Selection

Link panels to specific categories:

  1. Select a category from the dropdown
  2. Tickets created from this panel will use that category
  3. Leave empty to allow category selection

Managing Panels

Editing Panels

  1. Go to Panels
  2. Click on a panel to edit
  3. Modify settings as needed
  4. Click Save

Deleting Panels

  1. Go to Panels
  2. Click on a panel
  3. Click Delete
  4. Confirm deletion

Note: Deleting a panel doesn’t delete existing tickets.

Sending Panels

Panels are automatically sent when created. To resend:

  1. Go to Panels
  2. Click on a panel
  3. Click Send to Channel
  4. Select the channel
  5. Click Send

Best Practices

Panel Design

  • Clear Titles: Use descriptive button labels
  • Helpful Descriptions: Explain what the ticket is for
  • Visual Appeal: Use colors and images appropriately
  • Consistent Style: Keep panels consistent across your server

Panel Placement

  • Dedicated Channels: Use separate channels for different panel types
  • Pin Messages: Pin panel messages for visibility
  • Regular Updates: Keep panels current and relevant

Panel Organization

  • Categorize: Use categories to organize panels
  • Limit Quantity: Don’t create too many panels
  • Test First: Always test panels before using

Troubleshooting

Panel Not Appearing

  • Check if panel was sent successfully
  • Verify channel permissions
  • Ensure bot has permission to send messages

Button Not Working

  • Verify panel is still active
  • Check bot permissions (Manage Channels)
  • Ensure channel limit not reached

Next Steps