Frequently Asked Questions

Common questions about Ticky.

General

What is Ticky?

Ticky is a professional Discord ticket management system that includes a bot and web dashboard for managing support tickets, applications, and user inquiries.

Is Ticky free?

Ticky offers both free and premium plans. Check tickybot.com for pricing details.

How do I invite the bot?

Visit tickybot.com and click the “Invite Bot” button, then select your server.

Setup

How do I set up Ticky?

  1. Invite the bot to your server
  2. Log in to the dashboard
  3. Create your first panel
  4. Configure categories and settings

See the Installation Guide for detailed steps.

What permissions does the bot need?

The bot needs:

  • Manage Channels
  • Send Messages
  • Embed Links
  • Read Message History
  • Manage Messages

Usage

How do I create a ticket?

Click the button on a panel message, or use the /ticket command (if enabled).

How do I close a ticket?

Click the “Close” button in the ticket channel, or use /close [reason].

Can I reopen a closed ticket?

Yes, use /reopen or click the “Reopen” button in a closed ticket.

How do I add users to a ticket?

Use /add @username in the ticket channel.

Configuration

How do I customize panels?

Go to the dashboard → Panels → Edit panel. You can customize:

  • Title and description
  • Embed appearance
  • Categories
  • Modals

How do I set up categories?

  1. Go to Categories in the dashboard
  2. Click “Create Category”
  3. Configure name, emoji, and settings
  4. Set opening/closing messages

How do I configure logging?

  1. Go to Settings → Logging
  2. Select a logging channel
  3. Choose which events to log
  4. Save settings

Troubleshooting

Bot is not responding

Check:

  1. Bot appears in your server’s member list
  2. Bot has correct permissions
  3. Bot is in the server
  4. Wait a few moments and try again

Panel button doesn’t work

Verify:

  1. Panel was sent successfully
  2. Bot has permission to create channels
  3. Channel limit not reached
  4. Panel is still active

Can’t access dashboard

Try:

  1. Clear browser cache
  2. Log out and log back in
  3. Check Discord OAuth settings
  4. Verify you have admin permissions

Advanced

Can I customize the bot’s appearance?

Yes, you can customize:

  • Bot avatar
  • Bot banner
  • Bot status

Go to Settings → Bot Profile.

Support

Where can I get help?

How do I report a bug?

Contact support through:

  • Discord support server
  • Email support
  • GitHub issues (if public)

Next Steps